Contact Our Urn Store

Our Urn Store Customer Service Hours and Contact Information:

Monday - Thursday 8:30 AM - 4:30 PM (Eastern Standard Time)
Friday - 8:30 AM - 1:30 PM
Phone calls and emails are returned during regular customer service hours, however for your convenience, we often attempt to answer emails and phone calls/messages outside of our normal customer service hours.

Email: service@oururnstore.com

Toll Free Phone: From inside the US - 866.516.1296

Phone: From Hawaii, Canada and outside the US - 866.516.1296

Returns and Exchanges Mailing Address:

Our Urn Store
Attn: Returns
60 Pineland Drive
Brunswick Hall, Suite 122
New Gloucester, ME 04260
(in person by appointment only)

Holidays Observed

Our Urn Store and most large shipping carriers (UPS, FedEx, DHL, USPS) observe the following holidays: Orders will not be processed, shipped or delivered on these dates.

New Year's Eve New Year´s Day Martin Luther King Jr. Day President's Day Memorial Day Juneteenth Independence Day Columbus Day	Labor Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day New Year´s Eve New Year's Day
Saturday and Sunday are rest days.

In addition to the above holidays, the following holidays are recognized or observed by MANY of our distributors and suppliers so orders may not be processed, shipped or delivered on these dates:

Lincoln's Birthday Ash Wednesday Passover Yom Kippur

Good Friday Rosh Hashanah Veteran's Day Hanukkah

 

We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.